Exercise of the right of withdrawal

You have a right of withdrawal of thirty (14) calendar days from the date of receipt or collection of your entire order.

During these periods, You may return undamaged Products, without having to provide reasons or pay a penalty. In the event of Products received damaged, the procedure in article 2.3 will apply.

All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example Products that have been personalized at your request, Products that have been unsealed and cannot be returned for hygiene reasons (e.g. toilet seats), etc.

Returned Products must be intact and complete and must not have been used.

To exercise your right of withdrawal, You can use the contact form on the site by making an unambiguous declaration indicating your intention to return the Product to Salle d'ô.

Salle d'ô will acknowledge receipt of your withdrawal by e-mail.

You must then return the Products to Salle d'ô, at the latest within fourteen (14) days following your withdrawal, i.e.:

- by La Poste to the following address: Salle d'ô, 48 grande rue Jean Moulin 34000 Montpellier. Return costs via La Poste are your responsibility (with the exception of an error by Salle d'ô when sending the Product).

Salle d'ô undertakes to reimburse you in full for the sums paid upon receipt of the Product

Salle d'ô will reimburse you for the returned Products, subject to compliance with the conditions mentioned above, as well as the standard "outbound" delivery costs of the latter if You return your entire order. Outbound delivery costs with surcharges are reimbursed up to the standard delivery costs. It is specified that the “outbound” delivery costs will be subject to a separate reimbursement.

If You do not return your entire order and keep one or more Products ordered, the amount of the "outbound" delivery costs will not be refunded by Salle d'ô.

The refund will be made via the payment method used during the returned order.

For any other means of payment or in the event of failure or impossibility of previous reimbursements, the reimbursement will be made by check sent to the billing address.