1. Who collects personal data?


1.1. Salle d'ô: data controller


In general, the company that collects personal data and implements data processing is:


Salle d'ô, a simplified joint stock company with a capital of 40,000 euros, registered in the Montpellier Trade and Companies Register under the number 877 578 807 whose head office is located at 48 grande rue jean moulin in montpellier (34000).


1.2. The other data controller


However, during your visit to the website, other companies may collect personal data about you. These companies can edit cookies, tracers or tags mentioned in point 12 hereof.


2.1 legal basis for processing


The privacy of users is protected by regulations. Under data protection regulations, salle d'ô is only authorized to use the personal data of its users if it has a valid legal basis. Salle d'ô must ensure that it has one or more of the following legal bases:


  • The execution of a contract (for example to process and execute an order for goods or to open and manage a room service account), or;
  • The fulfillment of a legal obligation (ex: storage of invoices), or;
  • When this is in the legitimate interest of ô room, or;
  • When the user has given his consent.


A "legitimate interest" in the dining room should not go against the rights and freedoms of the users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and the sharing of data within a group of companies (such as a hall).


The legal bases applicable for each data processing are specified in the table below.


2.2 the legal bases of room


Salle d'ô is responsible for collecting and recording personal data from its customers in order to carry out the following treatments:


Why do we use your personal data?

What are our reasons?

  • Customer account, shopping cart and order management;
  • Execution of the contract between a client and a room
  • Legitimate interest of a room to provide a customer area to manage orders
  • Payment and credit management
  • Execution of the contract between a client and a room
  • Management of delivery operations;
  • Execution of the contract between a client and a room
  • Customer relationship management (telephone / chat / e-mail), follow-up of after-sales service orders, product returns and refunds;
  • Execution of the contract between a client and a room
  • Provision of a loyalty program
  • Execution of the contract between a client and a room
  • Recording of exchanges between customer service and the customer by telephone or chat; for the purpose of improving service.
  • Legitimate interest in a room to improve the quality of service
  • Customer satisfaction management (collection of customer opinions on products and on customer service performance);
  • Legitimate interest in room to improve products and service
  • Fight against fraud during payment of the order and management of non-payment after order;
  • Execution of the contract between a client and a room
  • Legitimate interest in room
  • Statistical, analysis, selection and segmentation operations for customers in order to improve customer knowledge;
  • Legitimate interest of room ô to know its customers better and to adapt its offers to customers
  • Sending targeted commercial offers electronically (e-mail, mobile notifications or on the internet browser, on social networks, on other websites)
  • Client's consent
  • Legitimate interest in prospecting mailings on paper
  • Sending targeted commercial offers by post
  • Legitimate interest in prospecting mailings on paper
  • Personalization of sites (mobile and desktop) and applications according to the affinities of the user;
  • Client's consent
  • Measurement of frequentation of sites (mobile and desktop) and mobile applications;
  • Client's consent
  • Provision of sharing tools on social networks;
  • Client's consent
  • Implementation of contests and advertising games;
  • Legitimate interest in room
  • Sharing information with business partners (listed in point 3.1);
  • Execution of the contract between a client and a room
  • Customer consent (for operations for prospecting electronically by partners)
  • Legitimate interest in a room for partner operations by post or by telephone
  • Provision of an accessibility tool allowing people with deafness to order on the site.
  • Client's consent




The operations to combat fraud and assess the risk of fraud have been authorized by the cnil as explained in point 8.3.


3. To whom is your data transmitted?


Your data is transmitted to partners in the room who can process the data on their behalf (they are recipients) or only on behalf of and according to the instructions of room of (they are subcontractors).


3.1. Recipients of room data


The recipients of the data are:


  • Financing and credit institutions
  • The police authorities in the context of the judicial requisitions concerning the fight against fraud
  • Customs services for delivery abroad


  • Social networks 


3.2. The room subcontractors


Salle d'ô also calls on subcontractors for the following operations:


  • Technical service
  • Secure payment on websites and mobile applications
  • The fight against fraud and the collection of arrears
  • Shipping of your orders and packages
  • Chat management, phone calls, possible recordings and sending of mail
  • Personalization of the content of mobile sites and applications
  • Carrying out maintenance and technical development operations for the website, internal applications and the room information system.
  • Collecting customer reviews
  • Sending commercial prospecting emails and mobile notifications


4. What are my data rights


4.1. What are my rights ?


In application of articles 14 to 22 of regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights:


  • Access rights
  • A right of rectification,
  • A right of opposition and erasure to the processing of his data
  • A right to object to profiling
  • A right to limit processing,
  • A right to data portability


Finally, when salle d'ô detects a personal data breach likely to create a high risk for your rights and freedoms, you will be informed of this breach as soon as possible.


4.2. How to exercise them?


These rights can be exercised with the company salle d'ô which has collected the personal data in the following manner:


By post, by writing to us at the following address:


Customer relations service - 48 grande rue jean moulin 34000 montpellier, indicating your name, first name, address, e-mail and, if possible, customer reference in order to speed up the processing of your request.


The request must be accompanied by proof of identity.


Salle d'ô sends a response within 1 month after the exercise of the right. In certain cases, linked to the complexity of the request or the number of requests, this period may be extended by 2 months.


4.3. What are the consequences of exercising the right to object to profiling?


In the event of the exercise of a right of opposition to marketing profiling, the user is informed that he will continue to receive commercial solicitations but these will be less relevant and will no longer be targeted according to his centers of interest. the person.


4.4. What to do next ?


In the event of non-response or an unsatisfactory response, the person concerned has the right to contact the supervisory authority of his country of residence:


  • In France, the CNIL: https://www.cnil.fr/


5. What happens to my data after my death?


The user can formulate directives relating to the conservation, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives can be general or specific.


7. How long is my data kept for?


Salle d'ô has determined specific rules concerning the duration of storage of users' personal data.


7.1. General rules concerning the management of the commercial relationship:


To calculate the most relevant shelf life, salle d'ô distinguishes:


  • People called "prospect" and having never made a purchase from a room
  • People called "customers" having made at least 1 purchase


Customer and prospect data are kept for a period of 3 years


Regarding prospects, the starting point for the retention period is the creation of the account


Concerning customers, the starting point of the shelf life constitutes the last purchase of this one from salle d'ô. The retention period of a customer's data will be different depending on whether or not the latter adheres to a loyalty program.


7.2. Specific rules concerning certain data processing:


For certain types of processing, data retention is subject to specific retention periods.

Here are a few examples:


  • The recordings of telephone conversations in the customer relations department are kept for a period of 3 months.
  • The anti-fraud instructions are kept for 3 years.
  • Invoices related to purchases are kept for 10 years.


8. What security measures are taken to protect my data?


8.1. General rules


As a data controller, the room d'ô company takes all the necessary precautions to preserve the security and confidentiality of the data and in particular, to prevent it from being distorted, damaged or from unauthorized third parties having access to it.


Salle d'ô has deployed a robust security system to ensure the highest security of the data collected and to detect data breaches. This includes physical security of the buildings housing our systems, security of the computer system to prevent external access to your data, and having secure copies of your data.


When it uses subcontractors, salle d'ô ensures that they comply with data protection rules.


9. What should you know about the data collected by social networks?


Salle d'ô suggests that you use social networks to improve the business relationship.


The use of social networks to interact with a room is likely to result in data exchanges between room and these social networks.


Salle d'ô invites you to consult the personal data management policies of the various social networks to learn about the personal data that may be transmitted by them.


10. Are data on minors under the age of 16 collected?


In accordance with the general conditions of sale, it is necessary to be 16 years old to create an account on the site of salle d'ô and make purchases.


When creating an account, the user has the option of communicating their children's data. The user is likely to transmit data relating to minors under the age of 16 to room d'ô. He makes sure to be the holder of parental authority and expressly agrees to transmit this data of minors to room d'ô.


11. Will I receive commercial requests?


11.1. Principles applicable to room


Salle d'ô uses your contact details to send you targeted advertising, in particular by e-mail, post, text, mobile notification, on social networks or third-party websites.


In this context, the company salle d'ô undertakes to comply with the rules applicable to each prospecting channel.


11.2. Prospecting by e-mail and sms


Salle d'ô respects the rules enacted by directive 2002/58 / ce of July 12, 2002 which provides for the express prior collection of the user's consent for sending commercial prospecting by electronic means (e-mail or sms).


Thus, when creating your account on the site, you are expressly asked for your consent:


  • To receive room service offers by e-mail
  • To receive offers from room partners to whom your contact details would be transmitted
  • To receive room offers by sms


Salle d'ô will not send you personalized requests by e-mail or sms if you have not consented.


There is an exception in the event that the user, without having given his prior consent, can however be solicited as soon as he is already a client of the company salle d'ô and the object of prospecting is to offer similar products or services.


In all cases, the user has the possibility of opposing the reception of these requests by performing the following actions:


  • When creating the account, check "no" the boxes related to prospecting;
  • For the e-mail, by clicking on the unsubscribe link provided in each e-mail or by going to his / her room account in the newsletter section;
  • For sms, by sending a stop sms to the number indicated in this one or by going to his / her room account in the newsletter section;
  • By contacting customer service.


11.3. Business prospecting by phone


Salle d'ô can contact you by phone to offer you offers on products or services. Your telephone contact details can also be sent to partners in the room (list of partners in 3.1 of this policy). If you do not wish to be contacted, you can subscribe to the canvassing list accessible on the website www.bloctel.gouv.fr or exercise your right of opposition with room d'ô ,


11.4. Commercial prospecting by post


Salle d'ô or its partners can send you requests by post. You can object to this at any time by exercising your right to object in accordance with point 4 of this data protection policy.


12. Does salle d'ô use cookies, tags and tracers


When using our service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be saved in "cookie" files placed on your terminal, subject to choices that you would have expressed regarding cookies and that you can modify at any time.


12.1. What is a cookie ?


The term cookie encompasses several technologies allowing to carry out a navigation follow-up or a behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. There are in particular, cookies, tag, pixel, javascript code.


The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which makes it possible to store user data in order to facilitate navigation and enable certain functions.


There are two types of cookies:


  • First party cookies, deposited by room for the purposes of navigation and site operation;
  • Third party cookies placed by third party partner companies in order to identify your interests and send you personalized offers. These third party cookies are directly managed by the companies that publish them and which must also comply with data protection regulations.


The cookie is saved on your computer when you consult the website of the hall or when you consult an email from the hall.


12.2. Why are cookies, tags and tracers used?


The cookies that room d'ô issues on the site allow us:
- to establish statistics and volumes of attendance and use of the various elements making up our services. As such, we use audience measurement cookies.
- adapt the presentation of our site according to the terminal used;
- adapt the presentation of our site according to the affinities of each user;
- memorize information relating to a form that you have filled out on our site (registration or access to your account, subscribed service, content of an order basket, etc.);
- to allow you to access reserved and personal spaces on our site, such as your account, using identifiers;
- to implement security measures, for example when you are asked to log in to your account again after a certain period of time;
- share information with advertisers on other websites to provide you with relevant advertising that matches your interests. As such, we use advertising cookies.
- share information on social networks. As such, we use cookies to share on these networks.
- have statistics on deliverability, opening and reading of newsletters sent by e-mail.


12.3. How to configure the deposit of cookies, tags and tracers?


In accordance with directive 2002/58 / ce of July 12, 2002, the company salle d'ô collects your prior consent to the deposit of advertising cookies, audience measurement and sharing to social networks.


You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.


12.3.1 configuration of your navigation software


You can configure your browser software so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is promptly offered to you, before a cookie is likely to be saved on your terminal.


How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences regarding cookies.
For internet explorer ™: http://windows.microsoft.com/fr-fr/windows-vista/block-or-allow-cookies , for safari ™: http://docs.info.apple.com/article.html ? path = safari / 3.0 / en / 9277.html , for chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 , for firefox ™: http: / /support.mozilla.org/fr/kb/activer%20et%20d%c3%a9sactiver%20les%20cookies , for opera ™: http://help.opera.com/windows/10.20/fr/cookies.html  


12.3.2. Setting the operating system of your smartphone


You can control the deposit of cookies on your smartphone in the operating system rules.
On ios: https://support.apple.com/fr-fr/ht201265
on android: https://support.google.com/chrome/topic/3434352 


12.3.3. Configuration of cookies with a tool offered by room


In order to comply with the regulations, salle d'ô uses a tool allowing the internet user to configure the setting of cookies when connecting to the site www.salle-dô.com


12.3.4. Opposition list to manage the deposit of cookies


You also have the possibility of opposing the deposit of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/ . 


13. What is the data protection officer in the room


13.1. What are its missions?


The data protection officer appointed within room d'ô is responsible for ensuring compliance with the regulations and rules described in this document.


He takes care in particular to establish a register of the processing of personal data implemented in the company and to ensure their compliance with the regulations and its developments.


It ensures team awareness and responds to users wishing to exercise their rights concerning the personal data collected by room


13.2. How to contact the data protection officer


You can contact the data protection officer at dpo @ salle d'ô.com


To find out more about your rights, go to the website of your supervisory authority:


  • In France, the CNIL: https://www.cnil.fr/