1. Who collects personal data?

1.1. Room: data controller

Generally speaking, the company which collects personal data and implements data processing is:

Salle d'ô, simplified joint stock company with capital of 40,000 euros, registered in the Montpellier trade and companies register under number 877 578 807 whose head office is located at 48 grande rue jean moulin in Montpellier (34000).

1.2. Other data controllers

However, during your visit to the website, other companies may collect personal data about you. These companies may publish cookies, trackers or tags mentioned in point 12 hereof.

2.1 legal basis of processing

User privacy is protected by regulation. Under data protection regulations, salle d'ô is only permitted to use the personal data of its users if it has a valid legal basis. Salle d'ô must ensure that it has one or more of the following legal bases:

  • The execution of a contract (for example to process and execute an order for goods or to open and manage a bathroom account), or;

  • The execution of a legal obligation (e.g.: retention of invoices), or;

  • When this is in the legitimate interest of Salle d'ô, or;

  • When the user has given consent.

A “legitimate interest” of the ô room must not go against the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within a group of companies (such as Salle d'ô).

The legal bases applicable for each data processing are specified in the table below.

2.2 the legal bases of the bathroom

Salle d'ô collects and records personal data from its customers to carry out the following processing:

Why do we use your personal data?

What are our reasons?

  • Management of the customer account, shopping cart and orders;

  • Execution of the contract between a client and salle d’ô

  • Legitimate interest of salle d'ô to provide a customer area to manage their orders

  • Management of payment and credit transactions

  • Execution of the contract between a client and salle d’ô

  • Management of delivery operations;

  • Execution of the contract between a client and salle d’ô

  • Management of customer relations (telephone / chat / e-mail), tracking of after-sales service orders, product returns and refunds;

  • Execution of the contract between a client and salle d’ô

  • Provision of a loyalty program

  • Execution of the contract between a client and salle d’ô

  • Recording of exchanges between customer service and the customer by telephone or chat; for purposes of improving the service.

  • Legitimate interest of the ô room in order to improve the quality of service

  • Customer satisfaction management (collection of customer reviews on products and customer service performance);

  • Legitimate interest of Salle d'ô in order to improve products and service

  • Fight against fraud during order payment and management of unpaid debts after order;

  • Execution of the contract between a client and salle d’ô

  • Legitimate interest of the bathroom

  • Operations of statistics, analysis, selection and segmentation of customers in order to improve customer knowledge;

  • Salle d'ô's legitimate interest in knowing its customers better and adapting its offers to customers

  • Sending targeted commercial offers electronically (e-mail, by mobile notifications or on the internet browser, on social networks, on other websites)

  • Customer Consent

  • Legitimate interest in prospecting mailings on paper

  • Sending targeted commercial offers by post

  • Legitimate interest in prospecting mailings on paper

  • Personalization of sites (mobile and desktop) and applications according to user affinities;

  • Customer Consent

  • Measurement of site traffic (mobile and desktop) and mobile applications;

  • Customer Consent

  • Provision of sharing tools on social networks;

  • Customer Consent

  • Setting up competitions and advertising games;

  • Legitimate interest of the bathroom

  • Sharing information with business partners (listed in point 3.1);

  • Execution of the contract between a client and salle d’ô

  • Customer consent (for operations for electronic prospecting purposes by partners)

  • Legitimate interest of salle d'ô for partner operations by post or telephone) (subject to the absence of opposition from the customer to salle d'ô)

  • Provision of an accessibility tool allowing people with deafness to order on the site.

  • Customer Consent

The operations to combat fraud and assess the risk of fraud have been authorized by the CNIL as explained in point 8.3.

3. To whom are your data transmitted?

Your data is transmitted to salle d'ô partners who can process the data on their behalf (they are recipients) or only on behalf and according to the instructions of salle d'ô (they are subcontractors).

3.1. Recipients of bathroom data

The recipients of the data are:

  • Financing and credit establishments

  • Police authorities in the context of legal requisitions concerning the fight against fraud

  • Customs services in case of delivery abroad

  • Social networks

3.2. Bathroom subcontractors

Salle d’ô also uses subcontractors for the following operations:

  • Technical service

  • Secure payment on sites and mobile applications

  • The fight against fraud and recovery of unpaid debts

  • Shipping your orders and packages

  • Managing chat, telephone calls, their possible recordings and sending postal letters

  • Personalization of content on sites and mobile applications

  • Carrying out technical maintenance and development operations for the website, internal applications and the room information system.

  • Collecting customer reviews

  • Sending commercial prospecting emails and mobile notifications

4. What are my rights over the data

4.1. What are my rights ?

Pursuant to Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights:

  • Access rights

  • A right of rectification,

  • A right to object and delete the processing of your data

  • A right to object to profiling

  • A right to restriction of processing,

  • A right to data portability

Finally, when salle d'ô detects a personal data breach likely to create a high risk for your rights and freedoms, you will be informed of this breach as soon as possible.

4.2. How to exercise them?

These rights can be exercised with the salle d’ô company which collected the personal data in the following manner:

By post, by writing to us at the following address:

Customer relations department – 48 grande rue jean moulin 34000 Montpellier, indicating your name, first name, address, email and if possible customer reference in order to speed up the processing of your request.

The request must be accompanied by proof of identity.

Salle d'ô sends a response within 1 month after exercising the right. In certain cases, linked to the complexity of the request or the number of requests, this deadline may be extended by 2 months.

4.3. What are the consequences of exercising the right to object to profiling?

In the event of exercising a right to object to marketing profiling, the user is informed that they will continue to receive commercial solicitations but these will be less relevant and will no longer be targeted according to their interests. the person.

4.4. What to do next ?

In the event of no response or an unsatisfactory response, the person concerned has the option of contacting the supervisory authority of their country of residence:

  • In France, the CNIL: https://www.cnil.fr/

5. What happens to my data after my death?

The user may formulate directives relating to the conservation, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives can be general or specific.

7. How long is my data kept?

Salle d'ô has determined precise rules regarding the retention period of users' personal data.

7.1. General rules concerning the management of the commercial relationship:

To calculate the most relevant shelf life, salle d’ô distinguishes:

  • People called “prospects” and who have never made a purchase from salle d’ô

  • People called “customers” who have made at least 1 purchase

Customer and prospect data is kept for a period of 3 years

Concerning prospects, the starting point of the retention period is the creation of the account

Concerning customers, the starting point of the shelf life constitutes the last purchase thereof at salle d'ô. The retention period for a customer's data will differ depending on whether or not the customer is a member of a loyalty program.

7.2. Specific rules concerning certain data processing:

For certain types of processing, the retention of data is subject to specific retention periods.

Here are some examples:

  • Recordings of telephone conversations with the customer relations department are kept for a period of 3 months.

  • Instructions concerning the fight against fraud are kept for 3 years.

  • Invoices related to purchases are kept for 10 years.

8. What security measures are taken to protect my data?

8.1. General rules

As data controller, the Salle d'ô company takes all necessary precautions to preserve the security and confidentiality of data and in particular, prevent it from being distorted, damaged, or from unauthorized third parties having access to it.

Salle d'ô has deployed a robust security system to ensure the highest security of the data collected and to detect data breaches. This includes physical security of the buildings housing our systems, IT system security to prevent external access to your data, and having secure copies of your data.

When it uses subcontractors, salle d'ô ensures that they comply with the rules relating to data protection.

9. What do you need to know about data collected by social networks?

Salle d'ô suggests using social networks to improve commercial relationships.

The use of social networks to interact with salle d'ô is likely to result in data exchanges between salle d'ô and these social networks.

Salle d'ô invites you to consult the personal data management policies of the various social networks to be aware of the personal data that may be transmitted by them.

10. Is data on minors under 16 collected?

In accordance with the general conditions of sale, it is necessary to be 16 years old to create an account on the salle d'ô website and make purchases.

When creating an account, the user has the option of providing their children's data. The user may transmit to salle d'ô data concerning minors under 16 years of age. He ensures that he is the holder of parental authority and expressly consents to transmit this data of minors to Salle d'ô.

11. Will I receive commercial solicitations?

11.1. Principles applicable to the bathroom

Salle d'ô uses your contact details to send you targeted advertisements in particular by e-mail, postal mail, SMS, mobile notification, on social networks or third-party websites.

In this context, the salle d'ô company undertakes to respect the rules applicable to each prospecting channel.

11.2. Prospecting by email and SMS

Salle d'ô complies with the rules laid down by directive 2002/58/EC of July 12, 2002 which provides for the express prior collection of the user's consent for the sending of commercial prospecting by electronic means (e-mail or SMS).

Therefore, when creating your account on the site, you are expressly asked for your consent:

  • To receive bathroom offers by email

  • To receive offers from Salle d'ô partners to whom your contact details will be transmitted

  • To receive room offers by SMS

Salle d'ô will not send you personalized requests by e-mail or SMS if you have not consented to them.

There is an exception in the hypothesis where the user, without having given their prior consent, can however be approached as long as they are already a customer of the Salle d'ô company and the purpose of the prospecting is to offer similar products or services.

In all cases, the user has the possibility to object to the receipt of these requests by carrying out the following actions:

  • When creating the account, check “no” in the boxes related to prospecting;

  • For e-mail, by clicking on the unsubscribe link provided in each e-mail or by going to your salle d'ô account in the newsletter section;

  • For SMS, by sending a stop SMS to the number indicated therein or by going to your salle d'ô account in the newsletter section;

  • By contacting customer service.

11.3. Sales prospecting by telephone

Salle d'ô may contact you by telephone to offer you offers on products or services. Your telephone contact details may also be transmitted to ô room partners (list of partners in 3.1 of this policy). If you do not wish to be contacted, you have the possibility of registering on the list of opposition to telephone canvassing accessible on the site www.bloctel.gouv.fr or of exercising your right of opposition with salle d'ô ,

11.4. Commercial prospecting by post

Salle d'ô or its partners can send you requests by post. You can object to this at any time by exercising your right to object in accordance with point 4 of this data protection policy.

12. Does salle d’ô use cookies, tags and trackers

When using our service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be recorded in “cookie” files placed on your terminal, subject to your choices. that you have expressed regarding cookies and that you can modify at any time.

12.1. What is a cookie ?

The term cookie encompasses several technologies allowing navigation tracking or behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, javascript code.

The cookie is a small text file recorded by the browser of your computer, tablet or smartphone and which stores user data in order to facilitate navigation and enable certain functionalities.

There are two types of cookies:

  • First party cookies, placed by salle d'ô for the purposes of navigation and operation of the site;

  • Third-party cookies placed by third-party partner companies in order to identify your interests and send you personalized offers. These third party cookies are directly managed by the companies which publish them and which must also comply with data protection regulations.

The cookie is stored on your computer when you visit the salle d'ô website or when you consult an email from salle d'ô.

12.2. Why are cookies, tags and trackers used?

The cookies that salle d'ô emits on the site allow us to:
- establish statistics and volumes of attendance and use of the various elements making up our services. As such, we use audience measurement cookies.
- to adapt the presentation of our site according to the terminal used;
- to adapt the presentation of our site according to the affinities of each user;
- to memorize information relating to a form that you have completed on our site (registration or access to your account, subscribed service, content of an order basket, etc.);
- to allow you to access reserved and personal areas of our site, such as your account, using identifiers;
- to implement security measures, for example when you are asked to log in to your account again after a certain period of time;
- share information with advertisers on other websites to offer you relevant advertising that matches your interests. As such, we use advertising cookies.
- share information on social networks. As such, we use cookies allowing sharing on these networks.
- to have statistics on deliverability, opening and reading of newsletters sent by e-mail.

12.3. How to configure the storage of cookies, tags and trackers?

In accordance with directive 2002/58/EC of July 12, 2002, the company salle d'ô obtains your prior consent to the placement of advertising cookies, audience measurement and sharing on social networks.

You can choose at any time to express and modify your wishes regarding cookies, by the means described below.

12.3.1 configuration of your navigation software

You can configure your browser software so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer. You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be stored on your terminal.

How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.
For internet explorer™: http://windows.microsoft.com/fr-fr/windows-vista/block-or-allow-cookies ,
for safari™: http://docs.info.apple.com/article.html ?path=safari/3.0/fr/9277.html ,
for chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
for firefox™: http:/ /support.mozilla.org/fr/kb/activer%20et%20d%c3%a9sactiver%20les%20cookies ,
for opera™: http://help.opera.com/windows/10.20/fr/cookies.html

12.3.2. Configuring your smartphone's operating system

You have the possibility to control the deposit of cookies on your smartphone in the rules of the operating system.
On ios: https://support.apple.com/fr-fr/ht201265
on android: https://support.google.com/chrome/topic/3434352

12.3.3. Configuring cookies with a tool offered by salle d’ô

In order to comply with regulations, salle d'ô uses a tool allowing the Internet user to configure the deposit of cookies when connecting to the site www.salle-dô.com

12.3.4. Opposition list allowing you to manage the deposit of cookies

You also have the possibility to object to the deposit of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/ .

13. What is the data protection officer of the bathroom

13.1. What are its missions?

The data protection delegate appointed within salle d'ô is responsible for ensuring compliance with the regulations and rules described in this document.

In particular, it ensures that it establishes a register of the processing of personal data implemented in the company and ensures its compliance with the regulations and their developments.

It ensures team awareness and responds to users wishing to exercise their rights regarding personal data collected by Salle d'ô.

13.2. How to contact the data protection officer

You can contact the data protection officer at dpo@salle d’ô.com

To find out more about your rights, go to the website of your supervisory authority:

  • In France, the CNIL: https://www.cnil.fr/